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Training in Telecommunications Billing

This course provides an introduction to the business information needed to understand telecommunications billing:

  • Billing's key value to an organisation
  • Billing's place in the IT landscape
  • The challenges of implementation

The course is logically divided into 4 easy-to-digest sessions.

Introduction to Telecommunications Billing

Core Concepts

Delegates start with a thorough introduction to the central concepts:

  • Account
  • Service
  • Rate Plan
  • Subscription

The Competitive Environment

Review of the competitive factors that come into play in de-regulated markets, with advanced topics including over-ride, pre-selection, churn and their impact on the billing process.

Wireline (Fixed) Service Delivery

Basic topology of the PSTN, call-routing, and a brief introduction to the switch its billing-related output. Specific sub-sections focus on: Voice, Data, Internet and fixed wireline services.

Wireless (Mobile) Service Delivery

An introduction to wireless service delivery, with detailed coverage of Pre-and Post-paid models, roaming, CAMEL, TAP3 and packet switched technologies.

The Billing Process - Part 1

Logical Elements of the Billing Flow

This section introduces delegates to the Billing Lifecycle:

  • Account Creation
  • Service Creation
  • Rate Plan Assignment
  • Event Management

Each function is examined in detail within the context of the overall Billing Process.

This section includes material covering the subject areas of event rating models, discounts, taxation, multi-currency and bundling issues.

The Billing Process - Part 2

The Periodic Billing Process

We examine the functions performed by the periodic billing process. This complex area is broken down the following functional elements:

  • Aggregation
  • Discounting
  • Adjustment Processing
  • Taxation
  • Bill Calculation
  • Invoice Preparation and Production
  • Accounts Receivable
  • Payments & Collections
  • Reporting

While examining each function individually, we look at how they are inter-connected, and show how the billing process itself is only one of the functions within the Billing Lifecycle. We conclude this presentation with a discussion of the post-billing financial functions and reporting requirements, including revenue assurance processes.

Implementation & Integration

Systems Integration

Many of the problems facing billing systems environments are as a consequence of poor implementation and integration. We examine the primary points of the systems integration lifecycle of a billing project:

  • Requirements Gathering
  • Design
  • Configuration/Customisation
  • Legacy data conversion
  • Testing
  • Deployment

This section contains some useful hints and tips that will help the delegates understand some of the traps of a billing implementation project that could help them avoid similar experiences in future projects.


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