TeSelfcare is a service-oriented, highly scalable and comprehensive customer communications solution carefully gleaned from Emeldi’s years of presence in the telecommunications world. Our experience has allowed us to identify the key success factors in functionality and design of a successful telecom self-care application and crystallize them into a single off-the-shelf solution.
- TeSelfcare’s modular design's primary focus is to allow for rapid setup, customization, and enhancement of its instances.
- With a very strong customer intimacy concept at its core, TeSelfcare provides the highest level of self management for its users ranging from service configurations, to e-billing control, ordering of new products or value added services and customer care.
Emeldi’s TeSelfcare solutions come in two flavors each driven to satisfy the specific requirements and usage of customers from different segments:
- TeSelfcare Home
- TeSelfcare Pro
Based on a common core driven to capture the concept of self-care, the two versions are functionally optimized with a set of extension modules to fit and provide the best control and support for their respective segments.
Emeldi TeSelfcare Core
The Self-care Core principle defines a set of fundamental functional components which together, shape the concept of what constitutes the heart of any self-care platform.
The core consists of the following functional divisions:
- Customer Account Management
- Service and Subscription Management
- Administration Console
- Activity Auditing
These elements, the basic building blocks of any self-care application, form the backbone supporting Emeldi's TeSelfcare solutions.
- Increased customer loyalty and reduced churn through TeSelfcare Pro's effective and cost-saving self-service tools
- Service quality differentiation from your competitors
- Reduced call centre operational costs
- Reduce billing costs and carbon footprint with electronic billing and payments
- Effective issue reporting & incident resolving mechanisms
- New targeted promotions and marketing channel
…Your Customers' Convenience
- Convenience anytime, anywhere
- Powerful, effective management of account expenses
- Sophisticated authorization policies providing varying levels of access and control across account hierarchy; eliminate dedicated staff and improve account management efficiency
- Intuitive and comprehensive payments mechanism
- Complete transparency over account activities and expenses
- Fully verbose and interactive incident resolving functionally