In the telecommunications industry, online ordering channels play an ever increasing role in the delivery of an operator’s products and services to its partners and customers. Current market conditions combined with stagnated Average Revenue Per User (ARPU) place a demand on operators to deliver services in more cost effective way, while customers still demand highest quality, flexibility and convenience.
Based on Emeldi Group consultants’ years of specialized experience in the field of telecommunications, we have targeted the functional and capability requirements unique to e-commerce solutions in the telecom industry, and have developed a robust and reliable online sales platform specifically designed for fixed, mobile and/or convergent operators and their products and services.
Its modular architecture enables for a solution configuration aligned with operator lines of business.
Emeldi’s Telecom eSHOP (TeSHOP) was designed to provide a perfect-fit online ordering channel to meet commercial needs of any Telecom operator or Service Provider.
TeSHOP is a truly flexible and robust telecommunications e-commerce platform which allows operators to deliver their services in a timely, accurate and cost-effective way, reducing time-to-market deployments and providing the competitive advantage of scalability and flexibility to react quickly to conditions in the ever-growing and evolving telecommunications marketplace.
Providing capabilities to offer a truly dynamic product portfolio, TeSHOP allows for the full synergy and harmonization of telecommunications commercial products and entities.
The highly adaptive and robust nature of the product catalogue offers the capability to fully model the complex product portfolio of a fixed/mobile provider.
The product catalogue is designed to allow modeling of complex yet highly flexible pricing schemes enabling Telecom operator to offer a wide range of sales options to its customers. Schemes may be defined based on any number of conditions.
Breaking the chains of dependence
Orders are never lost or turned away due to failures in external or internal back-end systems. Boasting a sophisticated order resilience mechanism, TeSHOP provides a powerful means to intelligently continue ordering workflows even while critical back-end systems are not responding. From the online customer’s perspective, TeSHOP provides 100% availability regardless of the situation behind the middle layer.
Total control
The Emeldi TeSHOP CMS allows you to focus management of all the aspects ranging across your entire Telecom eShop domain in a single point-of-service.
System management
Campaign administration, definition of product catalogue, reports
Definition of text and graphical content
Multi-lingual support
Multi currency support
Design templates bringing a high degree of look-and-feel flexibility
Advanced administrative capabilities
Access to the CMS can be restricted using roles and rights.
The CMS is designed to support multiple users with multiple roles allowing different levels of access to its wide range of core features to different users.
The Emeldi TeSHOP CMS supports supervision capabilities ensuring that modifications to the live environment must be accepted by an authorized user (such as a product manager) before being published.
All configuration changes are logged and easily auditable and reportable through the history module.