This course provides an introduction to the business information needed to understand telecommunications billing:
The course is logically divided into 4 easy-to-digest sessions.
Delegates start with a thorough introduction to the central concepts:
Review of the competitive factors that come into play in de-regulated markets, with advanced topics including over-ride, pre-selection, churn and their impact on the billing process.
Basic topology of the PSTN, call-routing, and a brief introduction to the switch its billing-related output. Specific sub-sections focus on: Voice, Data, Internet and fixed wireline services.
An introduction to wireless service delivery, with detailed coverage of Pre-and Post-paid models, roaming, CAMEL, TAP3 and packet switched technologies.
This section introduces delegates to the Billing Lifecycle:
Each function is examined in detail within the context of the overall Billing Process.
This section includes material covering the subject areas of event rating models, discounts, taxation, multi-currency and bundling issues.
We examine the functions performed by the periodic billing process. This complex area is broken down the following functional elements:
While examining each function individually, we look at how they are inter-connected, and show how the billing process itself is only one of the functions within the Billing Lifecycle. We conclude this presentation with a discussion of the post-billing financial functions and reporting requirements, including revenue assurance processes.
Many of the problems facing billing systems environments are as a consequence of poor implementation and integration. We examine the primary points of the systems integration lifecycle of a billing project:
This section contains some useful hints and tips that will help the delegates understand some of the traps of a billing implementation project that could help them avoid similar experiences in future projects.